Privacy Policy
This privacy policy explains how Rhino Casino collects, uses, stores, and protects your personal data when you visit or use our website at rhino-casinouk.com and related services. We are committed to safeguarding your privacy and handling your information in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.
Information We Collect
We collect various types of information to provide and improve our services. This includes information you provide directly, data collected automatically, and information from third parties.
Information You Provide
When you register an account, make a deposit, or contact our support team, we may collect:
- Your full name, date of birth, and residential address
- Email address and telephone number
- Payment method details (such as credit/debit card numbers, e-wallet account information, or cryptocurrency wallet addresses)
- Proof of identity and address documents for verification purposes
- Communications you send to us via live chat or email
Information Collected Automatically
When you access our website, we automatically collect certain technical data, including:
- Your IP address and device type
- Browser type and version
- Operating system
- Pages you visit and the time and date of your visit
- Referring website addresses
- Cookie data (see our Cookie Policy section below)
Information from Third Parties
We may receive information about you from third-party service providers, such as payment processors, identity verification services, and analytics providers, to help us verify your identity and prevent fraud.
How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your account
- To process deposits and withdrawals
- To verify your identity and age (minimum 18 years)
- To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) checks
- To detect and prevent fraud, money laundering, and other illegal activities
- To communicate with you about your account, including transaction confirmations and security alerts
- To provide customer support
- To improve our website and services through analytics
- To send you service-related messages (not marketing) where necessary
We do not use your personal data for marketing purposes without your explicit consent. You may opt out of marketing communications at any time by contacting our support team.
Legal Basis for Processing
We process your personal data based on the following legal grounds under UK GDPR:
- Performance of a contract: To provide you with our gambling services, including account management, payment processing, and customer support.
- Legal obligation: To comply with applicable laws, such as age verification, anti-money laundering, and responsible gambling requirements.
- Legitimate interests: To improve our services, prevent fraud, and ensure the security of our platform. We balance these interests against your rights and freedoms.
- Consent: Where we rely on your consent for specific processing activities, such as certain cookies or marketing communications, you may withdraw this consent at any time.
Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyse usage. A cookie is a small text file stored on your device. We use the following types of cookies:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly necessary cookies | Essential for the website to function, e.g., session management, security | Session or persistent as needed |
| Performance cookies | Collect anonymous data about how you use the website, e.g., pages visited, errors | Up to 2 years |
| Functionality cookies | Remember your preferences, e.g., language, region | Up to 1 year |
| Targeting/advertising cookies | Deliver relevant ads and measure effectiveness (only with your consent) | Up to 90 days |
You can manage cookie preferences through your browser settings or our cookie consent tool. Disabling certain cookies may affect website functionality.
Data Sharing and Third Parties
We may share your personal data with the following categories of third parties:
- Payment processors and financial institutions to facilitate deposits and withdrawals
- Identity verification and fraud prevention services
- Analytics providers (e.g., Google Analytics) to understand website usage
- Regulatory authorities and law enforcement agencies where required by law
- Professional advisors, including legal and accounting firms
We require all third parties to respect the security of your data and to process it only in accordance with our instructions. We do not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Typically, we retain account data for the duration of your account plus a period of up to six years after account closure to comply with anti-money laundering and tax regulations. After this period, your data will be securely deleted or anonymised.
Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- Right of access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure: You can request deletion of your data where it is no longer necessary for the purposes for which it was collected, subject to legal obligations.
- Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
- Right to data portability: You can request a copy of your data in a structured, commonly used format.
- Right to object: You can object to processing based on legitimate interests or direct marketing.
To exercise any of these rights, please contact our support team via live chat or email. We will respond to your request within one month. If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encryption of data in transit and at rest, firewalls, access controls, and regular security audits. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Transfers
As an operator licensed in Curaçao, your personal data may be transferred to and processed in countries outside the UK and European Economic Area (EEA). Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or the UK Information Commissioner’s Office, to protect your data.
Children and Minors
Our services are strictly for individuals aged 18 years or over. We do not knowingly collect personal data from anyone under 18. If we become aware that a minor has provided us with personal data, we will take steps to delete that information and close the account. If you believe we have collected data from a minor, please contact us immediately.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by email. We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact our support team. You can reach us via 24/7 live chat on our website or by email. Our support team will be happy to assist you.
Responsible Gaming and Data Protection
We take responsible gambling seriously. Our platform offers tools such as deposit limits, session time limits, cooling-off periods, and self-exclusion to help you manage your play. These tools may involve processing of your personal data to enforce limits. For more information, please visit our Responsible Gaming page. We also ensure that all data collected in connection with responsible gambling measures is handled in accordance with this privacy policy.
Your Acceptance of This Policy
By using our website and services, you acknowledge that you have read and understood this privacy policy. If you do not agree with any part of this policy, please do not use our services.